Updated 2026-06-26

How to File a Warranty Claim With Tempur-Pedic

Compiled & reviewed by Nikolai Tsyrenov · Updated 2026-06-26 · confidence: high

A step-by-step Tempur-Pedic warranty claim: what to gather, who to contact, and what to do if you're out of warranty.

In short: tempurpedic.com — customer service warranty claim; proof of purchase required, mattress must be defect (not just 'too firm/soft'). Have a dated proof of purchase and the serial number ready before you start.

What you'll need

A dated proof of purchase (receipt, order email, or card statement)
The product's serial number and model
A clear description of the defect — photos or video if you can
Product registration is helpful but usually not required

Steps to file your Tempur-Pedic warranty claim

Step 1. Locate your original proof of purchase (receipt or invoice) and the product's law tag, ensuring it is still attached and legible.
Step 2. Visit the Tempur-Pedic Warranty page at tempurpedic.com/warranty/ and click on 'File a Claim' or contact customer service at 1-800-821-6621.
Step 3. Complete the online claim form, providing detailed information about the defect and attaching clear, well-lit photos of the issue, the law tag, and your foundation.
Step 4. Await review by Tempur-Pedic's warranty department; they may request additional information or arrange for an inspection of the product.

Start your Tempur-Pedic claim → or call 1-800-821-6621

If your claim is denied or out of warranty

Common reasons Tempur-Pedic denies a claim or treats it as out of warranty:

Product used on an improper or unsupportive foundation (e.g., old box spring, slatted base with wide gaps).
Stains, unsanitary conditions, or physical abuse to the mattress (e.g., burns, cuts, tears).
Normal softening or body impressions less than the specified tolerance (typically 3/4 inch for mattresses).
Lack of original proof of purchase or removal/alteration of the law tag.

Consider a single-item appliance protection plan (e.g. Asurion Appliance+, Upsie) or, for a whole house, a home-warranty plan — and check whether the retailer or your credit card already added coverage before paying for a repair.

Full Tempur-Pedic warranty terms & length → · Claim without a receipt → · Find your serial number →

Tempur-Pedic claim FAQ

How do I file a warranty claim with Tempur-Pedic?

tempurpedic.com — customer service warranty claim; proof of purchase required, mattress must be defect (not just 'too firm/soft'). You'll need a dated proof of purchase and the serial number.

What do I need to claim a Tempur-Pedic warranty?

A dated proof of purchase, the serial and model number, and a description of the defect.

Can I claim a Tempur-Pedic warranty without a receipt?

Often yes — a card statement, order email, product registration, or the serial number plus manufacture date can stand in for the receipt. See our guide on claiming without a receipt.

Does the Tempur-Pedic warranty cover accidental damage?

A standard manufacturer warranty covers defects, not accidental or cosmetic damage. Consider a single-item appliance protection plan (e.g. Asurion Appliance+, Upsie) or, for a whole house, a home-warranty plan — and check whether the retailer or your credit card already added coverage before paying for a repair.

Source: tempurpedic.com — warranty. General information, not legal advice — confirm the current claim process with Tempur-Pedic.

Never lose a warranty again

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