Updated 2026-06-26

How to File a Warranty Claim With STIHL

Compiled & reviewed by Nikolai Tsyrenov · Updated 2026-06-26 · confidence: medium

A step-by-step STIHL warranty claim: what to gather, who to contact, and what to do if you're out of warranty.

In short: Through your authorized STIHL Dealer (sales and service are dealer-based); proof of purchase required. Have a dated proof of purchase and the serial number ready before you start.

What you'll need

A dated proof of purchase (receipt, order email, or card statement)
The product's serial number and model
A clear description of the defect — photos or video if you can
Product registration is helpful but usually not required

Steps to file your STIHL warranty claim

Step 1. Locate your original proof of purchase (sales receipt) and the product's model and serial number.
Step 2. Take your defective Stihl product to an authorized Stihl servicing dealer (find via https://www.stihlusa.com/locator/).
Step 3. Present the product and proof of purchase to the dealer for inspection and warranty claim processing.
Step 4. The dealer will assess the issue, perform necessary repairs or facilitate replacement, and inform you of the outcome.

Start your STIHL claim → or call 1-800-467-8445

If your claim is denied or out of warranty

Common reasons STIHL denies a claim or treats it as out of warranty:

Damage caused by misuse, abuse, neglect, or improper maintenance (e.g., incorrect fuel/oil mixture).
Product has been altered, modified, or repaired by anyone other than an authorized Stihl dealer.
Normal wear and tear, cosmetic damage, or issues with consumable parts (e.g., spark plugs, filters, chains).
Lack of original proof of purchase from an authorized Stihl dealer.

Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Full STIHL warranty terms & length → · Claim without a receipt → · Find your serial number →

STIHL claim FAQ

How do I file a warranty claim with STIHL?

Through your authorized STIHL Dealer (sales and service are dealer-based); proof of purchase required. You'll need a dated proof of purchase and the serial number.

What do I need to claim a STIHL warranty?

A dated proof of purchase, the serial and model number, and a description of the defect.

Can I claim a STIHL warranty without a receipt?

Often yes — a card statement, order email, product registration, or the serial number plus manufacture date can stand in for the receipt. See our guide on claiming without a receipt.

Does the STIHL warranty cover accidental damage?

A standard manufacturer warranty covers defects, not accidental or cosmetic damage. Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Source: stihlusa.com — warranty. General information, not legal advice — confirm the current claim process with STIHL.

Never lose a warranty again

Keep every product's warranty, receipt and expiry in one place — WarrantyKeep stores each product's purchase date, receipt photo and warranty length, and reminds you before it expires.