Updated 2026-06-26

How to File a Warranty Claim With Sonos

Compiled & reviewed by Nikolai Tsyrenov · Updated 2026-06-26 · confidence: high

A step-by-step Sonos warranty claim: what to gather, who to contact, and what to do if you're out of warranty.

In short: support.sonos.com — contact support; proof of purchase required. Have a dated proof of purchase and the serial number ready before you start.

What you'll need

A dated proof of purchase (receipt, order email, or card statement)
The product's serial number and model
A clear description of the defect — photos or video if you can
Product registration is helpful but usually not required

Steps to file your Sonos warranty claim

Step 1. Visit the Sonos Support page (sonos.com/en-us/support/contact) and click 'Contact Us' to initiate a support request.
Step 2. Provide your product's serial number and original proof of purchase (receipt or order number) to verify warranty eligibility.
Step 3. Describe the issue in detail to the Sonos support representative via chat or phone, and perform any requested troubleshooting steps.
Step 4. If eligible, obtain a Return Material Authorization (RMA) number and follow the provided instructions for shipping your product to a Sonos service center.

Start your Sonos claim → or call 1-800-680-2345

If your claim is denied or out of warranty

Common reasons Sonos denies a claim or treats it as out of warranty:

Damage caused by accident, misuse, liquid exposure, or unauthorized modifications.
Product is outside the specified warranty period (typically 1 year from purchase).
Lack of valid proof of purchase from an authorized Sonos reseller.
Cosmetic damage that does not affect the product's functionality.

Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Full Sonos warranty terms & length → · Claim without a receipt → · Find your serial number →

Sonos claim FAQ

How do I file a warranty claim with Sonos?

support.sonos.com — contact support; proof of purchase required. You'll need a dated proof of purchase and the serial number.

What do I need to claim a Sonos warranty?

A dated proof of purchase, the serial and model number, and a description of the defect.

Can I claim a Sonos warranty without a receipt?

Often yes — a card statement, order email, product registration, or the serial number plus manufacture date can stand in for the receipt. See our guide on claiming without a receipt.

Does the Sonos warranty cover accidental damage?

A standard manufacturer warranty covers defects, not accidental or cosmetic damage. Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Source: sonos.com — limited warranty. General information, not legal advice — confirm the current claim process with Sonos.

Never lose a warranty again

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