Updated 2026-06-26

How to File a Warranty Claim With Sennheiser

Compiled & reviewed by Nikolai Tsyrenov · Updated 2026-06-26 · confidence: medium

A step-by-step Sennheiser warranty claim: what to gather, who to contact, and what to do if you're out of warranty.

In short: sennheiser.com/service-support; proof of purchase required. Have a dated proof of purchase and the serial number ready before you start.

What you'll need

A dated proof of purchase (receipt, order email, or card statement)
The product's serial number and model
A clear description of the defect — photos or video if you can
Product registration is helpful but usually not required

Steps to file your Sennheiser warranty claim

Step 1. Locate your product's serial number and original proof of purchase (sales receipt or invoice).
Step 2. Visit the Sennheiser Service Portal (service.sennheiser.com/contact) and select your region to find contact options.
Step 3. Fill out the online service request form or contact customer support via phone, detailing the product defect.
Step 4. Await instructions for obtaining a Return Authorization (RA) number and shipping your product to an authorized Sennheiser service center.

Start your Sennheiser claim → or call 1-877-736-6434

If your claim is denied or out of warranty

Common reasons Sennheiser denies a claim or treats it as out of warranty:

Damage caused by normal wear and tear, misuse, improper installation, or accident.
Product purchased from an unauthorized reseller or without valid proof of purchase.
Modifications or repairs performed by non-Sennheiser personnel or unauthorized service centers.
Cosmetic damage that does not affect the product's performance.

Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Full Sennheiser warranty terms & length → · Claim without a receipt → · Find your serial number →

Sennheiser claim FAQ

How do I file a warranty claim with Sennheiser?

sennheiser.com/service-support; proof of purchase required. You'll need a dated proof of purchase and the serial number.

What do I need to claim a Sennheiser warranty?

A dated proof of purchase, the serial and model number, and a description of the defect.

Can I claim a Sennheiser warranty without a receipt?

Often yes — a card statement, order email, product registration, or the serial number plus manufacture date can stand in for the receipt. See our guide on claiming without a receipt.

Does the Sennheiser warranty cover accidental damage?

A standard manufacturer warranty covers defects, not accidental or cosmetic damage. Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Source: sennheiser.com — warranty. General information, not legal advice — confirm the current claim process with Sennheiser.

Never lose a warranty again

Keep every product's warranty, receipt and expiry in one place — WarrantyKeep stores each product's purchase date, receipt photo and warranty length, and reminds you before it expires.