Updated 2026-07-18

How to File a Warranty Claim With Samsung

Compiled & reviewed by Nikolai Tsyrenov · Updated 2026-07-18 · confidence: high

A step-by-step Samsung warranty claim: what to gather, who to contact, and what to do if you're out of warranty.

In short: 1-800-SAMSUNG (1-800-726-7864) or samsung.com/us/support/service; authorized service centers only. Proof of purchase required. Have a dated proof of purchase and the serial number ready before you start.

What you'll need

A dated proof of purchase (receipt, order email, or card statement)
The product's serial number and model
A clear description of the defect — photos or video if you can
Product registration is helpful but usually not required

Steps to file your Samsung warranty claim

Locate your model and serial number (or IMEI for phones). on mobile check Settings > About phone or dial *#06#; on TVs and appliances the model/serial is on a sticker on the back or side panel.
Step 2. Go to samsung.com/us/support/service and sign in with (or create) a Samsung Account so the request is tied to your registered product — or proceed without an account.
Step 3. Click 'Request Service' / 'Request a Repair', enter the model/serial or IMEI, describe the symptom, and choose mail-in or in-home service depending on the product.
Step 4. Provide proof of purchase if warranty status needs verifying, then confirm and track the request under My Page > Products.

Start your Samsung claim → or call 1-800-726-7864

If your claim is denied or out of warranty

Common reasons Samsung denies a claim or treats it as out of warranty:

Accidental, physical, or liquid damage and cracked screens (covered only under Samsung Care+).
Repairs or modifications by anyone other than a Samsung-authorized service center, or use of non-Samsung parts.
Cosmetic damage, normal wear, and consumable parts.
No valid proof of purchase, or a product outside the warranty period / purchased outside the US.

Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Full Samsung warranty terms & length → · Claim without a receipt → · Find your serial number →

Samsung claim FAQ

How do I file a warranty claim with Samsung?

1-800-SAMSUNG (1-800-726-7864) or samsung.com/us/support/service; authorized service centers only. Proof of purchase required. You'll need a dated proof of purchase and the serial number.

What do I need to claim a Samsung warranty?

A dated proof of purchase, the serial and model number, and a description of the defect.

Can I claim a Samsung warranty without a receipt?

Often yes — a card statement, order email, product registration, or the serial number plus manufacture date can stand in for the receipt. See our guide on claiming without a receipt.

Does the Samsung warranty cover accidental damage?

A standard manufacturer warranty covers defects, not accidental or cosmetic damage. Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Source: samsung.com/us/support/warranty. General information, not legal advice — confirm the current claim process with Samsung.

Never lose a warranty again

Keep every product's warranty, receipt and expiry in one place — WarrantyKeep stores each product's purchase date, receipt photo and warranty length, and reminds you before it expires.