Updated 2026-06-25

How to File a Warranty Claim With Samsung

Compiled & reviewed by Nikolai Tsyrenov · Updated 2026-06-25 · confidence: high

A step-by-step Samsung warranty claim: what to gather, who to contact, and what to do if you're out of warranty.

In short: 1-800-SAMSUNG (1-800-726-7864) or samsung.com/us/support/service; authorized service centers only. Proof of purchase required. Have a dated proof of purchase and the serial number ready before you start.

What you'll need

A dated proof of purchase (receipt, order email, or card statement)
The product's serial number and model
A clear description of the defect — photos or video if you can
Product registration is helpful but usually not required

Steps to file your Samsung warranty claim

Gather your proof of purchase. Find a dated proof of purchase — receipt, order confirmation email, or a card statement showing the Samsung purchase. The warranty starts from that date, so it's the one thing you can't skip.
Locate the serial and model number. Samsung ties warranty status to the serial number. Check the device, its box, or the order email, then note the model too.
Contact Samsung. 1-800-SAMSUNG (1-800-726-7864) or samsung.com/us/support/service; authorized service centers only. Proof of purchase required.
Describe the defect and get a case number. Explain the fault clearly (photos help), confirm it's a covered manufacturing defect, and write down the case, reference or RMA number you're given.
Return, ship or book the repair. Send the unit or book service exactly as Samsung directs, keep your tracking/booking, and hold onto every reference number until the repair or replacement is complete.

If your claim is denied or out of warranty

The usual reasons a claim is refused: the product is past its term, there's no proof of purchase, or the damage is accidental or cosmetic rather than a manufacturing defect (a standard warranty doesn't cover those). Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Full Samsung warranty terms & length → · Claim without a receipt → · Find your serial number →

Samsung claim FAQ

How do I file a warranty claim with Samsung?

1-800-SAMSUNG (1-800-726-7864) or samsung.com/us/support/service; authorized service centers only. Proof of purchase required. You'll need a dated proof of purchase and the serial number.

What do I need to claim a Samsung warranty?

A dated proof of purchase, the serial and model number, and a description of the defect.

Can I claim a Samsung warranty without a receipt?

Often yes — a card statement, order email, product registration, or the serial number plus manufacture date can stand in for the receipt. See our guide on claiming without a receipt.

Does the Samsung warranty cover accidental damage?

A standard manufacturer warranty covers defects, not accidental or cosmetic damage. Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Source: samsung.com/us/support/warranty. General information, not legal advice — confirm the current claim process with Samsung.

Never lose a warranty again

Keep every product's warranty, receipt and expiry in one place — WarrantyKeep stores each product's purchase date, receipt photo and warranty length, and reminds you before it expires.