Updated 2026-06-26

How to File a Warranty Claim With Roku

Compiled & reviewed by Nikolai Tsyrenov · Updated 2026-06-26 · confidence: high

A step-by-step Roku warranty claim: what to gather, who to contact, and what to do if you're out of warranty.

In short: support.roku.com; proof of purchase required. Have a dated proof of purchase and the serial number ready before you start.

What you'll need

A dated proof of purchase (receipt, order email, or card statement)
The product's serial number and model
A clear description of the defect — photos or video if you can
Product registration is helpful but usually not required

Steps to file your Roku warranty claim

Step 1. Locate your Roku device's model number and serial number, and have your original sales receipt or proof of purchase ready.
Step 2. Visit the Roku Support page at support.roku.com and navigate to the 'Contact Us' section to explore support options.
Step 3. Initiate contact online using the chat feature or by submitting a support ticket to describe your issue and state that you believe it's a warranty claim.
Step 4. Be prepared to perform troubleshooting steps, provide requested information, and follow Roku's instructions for potential repair or replacement.

Start your Roku claim → or call 1-816-272-8106

If your claim is denied or out of warranty

Common reasons Roku denies a claim or treats it as out of warranty:

Physical damage, accidental damage, or damage caused by misuse or improper installation.
Software issues or problems not directly related to hardware defects.
Products purchased from unauthorized resellers or without valid proof of purchase.
Expired warranty period or unauthorized modifications to the device.

Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Full Roku warranty terms & length → · Claim without a receipt → · Find your serial number →

Roku claim FAQ

How do I file a warranty claim with Roku?

support.roku.com; proof of purchase required. You'll need a dated proof of purchase and the serial number.

What do I need to claim a Roku warranty?

A dated proof of purchase, the serial and model number, and a description of the defect.

Can I claim a Roku warranty without a receipt?

Often yes — a card statement, order email, product registration, or the serial number plus manufacture date can stand in for the receipt. See our guide on claiming without a receipt.

Does the Roku warranty cover accidental damage?

A standard manufacturer warranty covers defects, not accidental or cosmetic damage. Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Source: roku.com — warranty. General information, not legal advice — confirm the current claim process with Roku.

Never lose a warranty again

Keep every product's warranty, receipt and expiry in one place — WarrantyKeep stores each product's purchase date, receipt photo and warranty length, and reminds you before it expires.