Updated 2026-06-26

How to File a Warranty Claim With OXO

Compiled & reviewed by Nikolai Tsyrenov · Updated 2026-06-26 · confidence: high

A step-by-step OXO warranty claim: what to gather, who to contact, and what to do if you're out of warranty.

In short: oxo.com — customer service 'Better Guarantee' request; describe the issue (proof of purchase helps but the guarantee is satisfaction-based). Have a dated proof of purchase and the serial number ready before you start.

What you'll need

A dated proof of purchase (receipt, order email, or card statement)
The product's serial number and model
A clear description of the defect — photos or video if you can
Product registration is helpful but usually not required

Steps to file your OXO warranty claim

Step 1. Locate your original sales receipt or order confirmation, as it helps expedite the process.
Step 2. Clearly describe the defect or reason for dissatisfaction with your OXO product.
Step 3. Contact OXO Customer Service by calling 1-800-545-4411 or using the 'Contact Us' form at oxo.com/contact-us to explain your issue and reference their 'Satisfaction Guarantee'.
Step 4. OXO will typically offer a replacement, refund, or alternative solution based on their guarantee, often without requiring the product's return.

Start your OXO claim → or call 1-800-545-4411

If your claim is denied or out of warranty

Common reasons OXO denies a claim or treats it as out of warranty:

Normal wear and tear that is expected over the product's lifespan.
Damage caused by misuse, abuse, or improper care not covered by their 'Satisfaction Guarantee'.
Product not purchased from an authorized OXO retailer.
Lack of proof of purchase (though OXO is often flexible, it can complicate the process).

Consider a single-item appliance protection plan (e.g. Asurion Appliance+, Upsie) or, for a whole house, a home-warranty plan — and check whether the retailer or your credit card already added coverage before paying for a repair.

Full OXO warranty terms & length → · Claim without a receipt → · Find your serial number →

OXO claim FAQ

How do I file a warranty claim with OXO?

oxo.com — customer service 'Better Guarantee' request; describe the issue (proof of purchase helps but the guarantee is satisfaction-based). You'll need a dated proof of purchase and the serial number.

What do I need to claim a OXO warranty?

A dated proof of purchase, the serial and model number, and a description of the defect.

Can I claim a OXO warranty without a receipt?

Often yes — a card statement, order email, product registration, or the serial number plus manufacture date can stand in for the receipt. See our guide on claiming without a receipt.

Does the OXO warranty cover accidental damage?

A standard manufacturer warranty covers defects, not accidental or cosmetic damage. Consider a single-item appliance protection plan (e.g. Asurion Appliance+, Upsie) or, for a whole house, a home-warranty plan — and check whether the retailer or your credit card already added coverage before paying for a repair.

Source: oxo.com — Better Guarantee. General information, not legal advice — confirm the current claim process with OXO.

Never lose a warranty again

Keep every product's warranty, receipt and expiry in one place — WarrantyKeep stores each product's purchase date, receipt photo and warranty length, and reminds you before it expires.