Updated 2026-06-26

How to File a Warranty Claim With Nintendo

Compiled & reviewed by Nikolai Tsyrenov · Updated 2026-06-26 · confidence: high

A step-by-step Nintendo warranty claim: what to gather, who to contact, and what to do if you're out of warranty.

In short: Service/repair request at support.nintendo.com, or call 1-800-255-3700; don't ship before authorization. Proof of purchase required. Have a dated proof of purchase and the serial number ready before you start.

What you'll need

A dated proof of purchase (receipt, order email, or card statement)
The product's serial number and model
A clear description of the defect — photos or video if you can
Product registration is helpful but usually not required

Steps to file your Nintendo warranty claim

Step 1. Perform basic troubleshooting steps as outlined on the Nintendo Support website for your specific product issue.
Step 2. Visit the Nintendo Repair Order page (en-americas-support.nintendo.com/app/repairs) and click 'Start a Repair' to initiate an online repair request.
Step 3. Provide your product details, describe the problem, and complete the shipping information to receive a pre-paid shipping label.
Step 4. Carefully package your product (and any required accessories) and ship it to Nintendo for repair or replacement.

Start your Nintendo claim → or call 1-800-255-3700

If your claim is denied or out of warranty

Common reasons Nintendo denies a claim or treats it as out of warranty:

Physical damage (e.g., cracked screens, water damage)
Unauthorized modifications or repairs
Expiration of the limited warranty period
Normal wear and tear not affecting functionality

Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Full Nintendo warranty terms & length → · Claim without a receipt → · Find your serial number →

Nintendo claim FAQ

How do I file a warranty claim with Nintendo?

Service/repair request at support.nintendo.com, or call 1-800-255-3700; don't ship before authorization. Proof of purchase required. You'll need a dated proof of purchase and the serial number.

What do I need to claim a Nintendo warranty?

A dated proof of purchase, the serial and model number, and a description of the defect.

Can I claim a Nintendo warranty without a receipt?

Often yes — a card statement, order email, product registration, or the serial number plus manufacture date can stand in for the receipt. See our guide on claiming without a receipt.

Does the Nintendo warranty cover accidental damage?

A standard manufacturer warranty covers defects, not accidental or cosmetic damage. Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Source: Nintendo Americas support — warranty & service. General information, not legal advice — confirm the current claim process with Nintendo.

Never lose a warranty again

Keep every product's warranty, receipt and expiry in one place — WarrantyKeep stores each product's purchase date, receipt photo and warranty length, and reminds you before it expires.