WarrantyKeepUpdated 2026-07-18
LG Warranty Claim Denied? What to Do
LG denials can be appealed. Here's the escalation path and the federal rights that back you up.
LG appliances and electronics generally come with a one-year limited warranty, with extended coverage on some parts — for example the Inverter Direct Drive motor in many LG washers carries up to a 10-year part warranty. Denials usually cite normal wear, improper maintenance, an uncovered component, an unauthorized repair, or missing documentation. Get LG's specific reason in writing first.
Appeal through LG's own channels. Start with LG customer support, be clear you're appealing a denial, and ask to reach a supervisor. If that stalls, send a formal written appeal to LG's Office of the President setting out your case against the cited clause. Attach your proof of purchase and, ideally, an independent technician's diagnosis of the cause.
Your Magnuson-Moss rights apply: LG generally can't void coverage just for independent service or a non-LG part unless it proves that caused the fault. Use that in the appeal if the denial rests on who did a repair or what part was used.
If LG won't move, escalate to the Better Business Bureau and your State Attorney General (some states also have an appliance-repair regulator), and consider LG's arbitration process or small claims court for costly units. Check your current LG warranty document for the exact arbitration notice address and any opt-out deadline before relying on those steps.
FAQ
What do I do if LG denies my warranty claim?
Is the LG washer motor covered longer than one year?
Related
General information, not legal advice — confirm specifics with the manufacturer.
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