Updated 2026-07-18

How to File a Warranty Claim With LG

Compiled & reviewed by Nikolai Tsyrenov · Updated 2026-07-18 · confidence: high

A step-by-step LG warranty claim: what to gather, who to contact, and what to do if you're out of warranty.

In short: Online at lg.com/us/support, by phone, or an LG service center. Have a dated proof of purchase and the serial number ready before you start.

What you'll need

A dated proof of purchase (receipt, order email, or card statement)
The product's serial number and model
A clear description of the defect — photos or video if you can
Your LG product registration (required for this brand's coverage)

Steps to file your LG warranty claim

Step 1. Find your model number (on the appliance rating-plate label, the back/side of a TV, or in the unit's documentation) so you can match the correct product.
Step 2. Go to lg.com/us/support/repair-service/schedule-repair and click 'Start Warranty Repair'; choose your product category and the symptom.
Step 3. Enter your contact info and submit; an LG representative follows up with service dates (repairs use genuine LG parts via LG Direct Service or authorized providers).
Step 4. Have proof of purchase ready to confirm eligibility, then track status at lg.com/us/support/repair-service/track-repair with your phone number and the reference number.

Start your LG claim → or call 1-800-243-0000

If your claim is denied or out of warranty

Common reasons LG denies a claim or treats it as out of warranty:

Cosmetic damage (scratches, dents, chips) unless caused by a defect and reported shortly after delivery.
Damage from unauthorized repair, modifications, or non-LG-approved parts.
Improper installation (not per the owner's manual) or contrary to applicable codes.
Damage from misuse, abuse, accident, moisture/liquid, neglect, or causes beyond LG's control.

Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Full LG warranty terms & length → · Claim without a receipt → · Find your serial number →

LG claim FAQ

How do I file a warranty claim with LG?

Online at lg.com/us/support, by phone, or an LG service center. You'll need a dated proof of purchase and the serial number.

What do I need to claim a LG warranty?

A dated proof of purchase, the serial and model number, and a description of the defect. LG also requires product registration.

Can I claim a LG warranty without a receipt?

Often yes — a card statement, order email, product registration, or the serial number plus manufacture date can stand in for the receipt. See our guide on claiming without a receipt.

Does the LG warranty cover accidental damage?

A standard manufacturer warranty covers defects, not accidental or cosmetic damage. Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Source: lg.com/us/support/warranty-information. General information, not legal advice — confirm the current claim process with LG.

Never lose a warranty again

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