Updated 2026-06-26

How to File a Warranty Claim With iRobot (Roomba)

Compiled & reviewed by Nikolai Tsyrenov · Updated 2026-06-26 · confidence: high

A step-by-step iRobot (Roomba) warranty claim: what to gather, who to contact, and what to do if you're out of warranty.

In short: iRobot Customer Care via homesupport.irobot.com, or 1-877-855-8593 / email; notify iRobot of the defect within the warranty period. Have a dated proof of purchase and the serial number ready before you start.

What you'll need

A dated proof of purchase (receipt, order email, or card statement)
The product's serial number and model
A clear description of the defect — photos or video if you can
Product registration is helpful but usually not required

Steps to file your iRobot (Roomba) warranty claim

Step 1. Register your iRobot product on the iRobot website if you haven't already, and locate your robot's serial number.
Step 2. Consult the iRobot Support website (homesupport.irobot.com) for troubleshooting guides and FAQs related to your specific issue.
Step 3. Contact iRobot Customer Care at 1-877-855-8593 or use the online chat/email option on the 'Contact Support' page.
Step 4. Provide your robot's serial number, proof of purchase, and a detailed description of the problem, then follow their instructions for service.

Start your iRobot (Roomba) claim → or call 1-877-855-8593

If your claim is denied or out of warranty

Common reasons iRobot (Roomba) denies a claim or treats it as out of warranty:

Normal wear and tear of consumable parts (e.g., brushes, filters, batteries)
Accidental damage
Unauthorized repairs or use of non-iRobot parts
Lack of valid proof of purchase

Consider a single-item appliance protection plan (e.g. Asurion Appliance+, Upsie) or, for a whole house, a home-warranty plan — and check whether the retailer or your credit card already added coverage before paying for a repair.

Full iRobot (Roomba) warranty terms & length → · Claim without a receipt → · Find your serial number →

iRobot (Roomba) claim FAQ

How do I file a warranty claim with iRobot (Roomba)?

iRobot Customer Care via homesupport.irobot.com, or 1-877-855-8593 / email; notify iRobot of the defect within the warranty period. You'll need a dated proof of purchase and the serial number.

What do I need to claim a iRobot (Roomba) warranty?

A dated proof of purchase, the serial and model number, and a description of the defect.

Can I claim a iRobot (Roomba) warranty without a receipt?

Often yes — a card statement, order email, product registration, or the serial number plus manufacture date can stand in for the receipt. See our guide on claiming without a receipt.

Does the iRobot (Roomba) warranty cover accidental damage?

A standard manufacturer warranty covers defects, not accidental or cosmetic damage. Consider a single-item appliance protection plan (e.g. Asurion Appliance+, Upsie) or, for a whole house, a home-warranty plan — and check whether the retailer or your credit card already added coverage before paying for a repair.

Source: homesupport.irobot.com — warranty. General information, not legal advice — confirm the current claim process with iRobot (Roomba).

Never lose a warranty again

Keep every product's warranty, receipt and expiry in one place — WarrantyKeep stores each product's purchase date, receipt photo and warranty length, and reminds you before it expires.