Updated 2026-06-26

How to File a Warranty Claim With HP

Compiled & reviewed by Nikolai Tsyrenov · Updated 2026-06-26 · confidence: high

A step-by-step HP warranty claim: what to gather, who to contact, and what to do if you're out of warranty.

In short: HP warranty check and case creation at support.hp.com/us-en/check-warranty (enter serial), HP Support Assistant, or phone. Have a dated proof of purchase and the serial number ready before you start.

What you'll need

A dated proof of purchase (receipt, order email, or card statement)
The product's serial number and model
A clear description of the defect — photos or video if you can
Product registration is helpful but usually not required

Steps to file your HP warranty claim

Step 1. Locate your product's serial number and product number (found on the device or in system information).
Step 2. Visit the HP Support website (support.hp.com) and enter your serial number to access product-specific support.
Step 3. Navigate to the 'Contact HP' section and select your issue type to initiate a chat, phone call, or create a support case.
Step 4. Provide your product details, a clear description of the problem, and follow the HP support agent's instructions for troubleshooting, repair, or replacement.

Start your HP claim → or call 1-800-474-6836

If your claim is denied or out of warranty

Common reasons HP denies a claim or treats it as out of warranty:

Damage caused by accident, abuse, misuse, liquid spills, power surges, or other external causes.
Unauthorized repairs or modifications.
Normal wear and tear, including cosmetic damage that does not affect functionality.
Expired warranty or inability to verify purchase date/warranty status.

Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Full HP warranty terms & length → · Claim without a receipt → · Find your serial number →

HP claim FAQ

How do I file a warranty claim with HP?

HP warranty check and case creation at support.hp.com/us-en/check-warranty (enter serial), HP Support Assistant, or phone. You'll need a dated proof of purchase and the serial number.

What do I need to claim a HP warranty?

A dated proof of purchase, the serial and model number, and a description of the defect.

Can I claim a HP warranty without a receipt?

Often yes — a card statement, order email, product registration, or the serial number plus manufacture date can stand in for the receipt. See our guide on claiming without a receipt.

Does the HP warranty cover accidental damage?

A standard manufacturer warranty covers defects, not accidental or cosmetic damage. Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Source: support.hp.com — check warranty. General information, not legal advice — confirm the current claim process with HP.

Never lose a warranty again

Keep every product's warranty, receipt and expiry in one place — WarrantyKeep stores each product's purchase date, receipt photo and warranty length, and reminds you before it expires.