Updated 2026-06-26

How to File a Warranty Claim With Hisense

Compiled & reviewed by Nikolai Tsyrenov · Updated 2026-06-26 · confidence: high

A step-by-step Hisense warranty claim: what to gather, who to contact, and what to do if you're out of warranty.

In short: hisense-usa.com/support; proof of purchase required. Have a dated proof of purchase and the serial number ready before you start.

What you'll need

A dated proof of purchase (receipt, order email, or card statement)
The product's serial number and model
A clear description of the defect — photos or video if you can
Product registration is helpful but usually not required

Steps to file your Hisense warranty claim

Step 1. Locate your Hisense product's model number, serial number, and have your original sales receipt or proof of purchase readily available.
Step 2. Review your specific warranty coverage by visiting the Hisense Warranty Information page at hisense-usa.com/support/warranty-information.
Step 3. Contact Hisense Customer Support by calling 1-888-935-8880 or use the 'Contact Us' form on their support website to report the issue.
Step 4. Clearly explain the problem to the support agent, perform any requested troubleshooting, and follow their instructions for service, repair, or replacement.

Start your Hisense claim → or call 1-888-935-8880

If your claim is denied or out of warranty

Common reasons Hisense denies a claim or treats it as out of warranty:

Damage caused by misuse, abuse, accidental damage, or improper installation.
Cosmetic damage (e.g., scratches, dents) that does not affect product functionality.
Products purchased from unauthorized retailers or without valid proof of purchase.
Unauthorized repairs or modifications to the product.

Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Full Hisense warranty terms & length → · Claim without a receipt → · Find your serial number →

Hisense claim FAQ

How do I file a warranty claim with Hisense?

hisense-usa.com/support; proof of purchase required. You'll need a dated proof of purchase and the serial number.

What do I need to claim a Hisense warranty?

A dated proof of purchase, the serial and model number, and a description of the defect.

Can I claim a Hisense warranty without a receipt?

Often yes — a card statement, order email, product registration, or the serial number plus manufacture date can stand in for the receipt. See our guide on claiming without a receipt.

Does the Hisense warranty cover accidental damage?

A standard manufacturer warranty covers defects, not accidental or cosmetic damage. Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Source: hisense-usa.com — warranty/support. General information, not legal advice — confirm the current claim process with Hisense.

Never lose a warranty again

Keep every product's warranty, receipt and expiry in one place — WarrantyKeep stores each product's purchase date, receipt photo and warranty length, and reminds you before it expires.