Updated 2026-06-26

How to File a Warranty Claim With GoPro

Compiled & reviewed by Nikolai Tsyrenov · Updated 2026-06-26 · confidence: high

A step-by-step GoPro warranty claim: what to gather, who to contact, and what to do if you're out of warranty.

In short: gopro.com/support — start a warranty claim with serial; proof of purchase required. Have a dated proof of purchase and the serial number ready before you start.

What you'll need

A dated proof of purchase (receipt, order email, or card statement)
The product's serial number and model
A clear description of the defect — photos or video if you can
Product registration is helpful but usually not required

Steps to file your GoPro warranty claim

Step 1. Locate your GoPro camera's serial number and original proof of purchase (receipt or order number).
Step 2. Visit the GoPro Support Hub (gopro.com/help/contact) and select your product and issue.
Step 3. Choose to chat with an agent or submit a support ticket, providing detailed information about the defect.
Step 4. Follow the instructions provided by the support team for troubleshooting, obtaining a Return Authorization (RA), and shipping your product for service.

Start your GoPro claim → or call 1-888-600-4659

If your claim is denied or out of warranty

Common reasons GoPro denies a claim or treats it as out of warranty:

Damage caused by misuse, accident, water damage (beyond specified ratings), or unauthorized modification.
Normal wear and tear, including scratches on the lens or housing, or battery degradation.
Product purchased from an unauthorized retailer or without valid proof of purchase.
Failure to register the product or provide all required documentation for the claim.

Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Full GoPro warranty terms & length → · Claim without a receipt → · Find your serial number →

GoPro claim FAQ

How do I file a warranty claim with GoPro?

gopro.com/support — start a warranty claim with serial; proof of purchase required. You'll need a dated proof of purchase and the serial number.

What do I need to claim a GoPro warranty?

A dated proof of purchase, the serial and model number, and a description of the defect.

Can I claim a GoPro warranty without a receipt?

Often yes — a card statement, order email, product registration, or the serial number plus manufacture date can stand in for the receipt. See our guide on claiming without a receipt.

Does the GoPro warranty cover accidental damage?

A standard manufacturer warranty covers defects, not accidental or cosmetic damage. Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Source: gopro.com — limited warranty. General information, not legal advice — confirm the current claim process with GoPro.

Never lose a warranty again

Keep every product's warranty, receipt and expiry in one place — WarrantyKeep stores each product's purchase date, receipt photo and warranty length, and reminds you before it expires.