Updated 2026-06-26

How to File a Warranty Claim With Google (Pixel / Nest)

Compiled & reviewed by Nikolai Tsyrenov · Updated 2026-06-26 · confidence: high

A step-by-step Google (Pixel / Nest) warranty claim: what to gather, who to contact, and what to do if you're out of warranty.

In short: Google Store repair portal (support.google.com/store) for Pixel; Nest via the Google Nest Hardware Warranty Center. Provide IMEI/serial + proof of purchase; if bought from a retailer, contact them first. Have a dated proof of purchase and the serial number ready before you start.

What you'll need

A dated proof of purchase (receipt, order email, or card statement)
The product's serial number and model
A clear description of the defect — photos or video if you can
Product registration is helpful but usually not required

Steps to file your Google (Pixel / Nest) warranty claim

Step 1. Identify your Google product (e.g., Pixel phone, Nest device) and the specific issue you are experiencing.
Step 2. Visit the Google Store Help page (support.google.com/store/gethelp) and click 'Contact Us' to select your product and issue category.
Step 3. Choose your preferred contact method (chat, phone, or email) and provide your device's IMEI/serial number and proof of purchase.
Step 4. Follow the Google Support agent's instructions for troubleshooting, return authorization, or replacement procedures.

Start your Google (Pixel / Nest) claim → or call 1-855-836-3987

If your claim is denied or out of warranty

Common reasons Google (Pixel / Nest) denies a claim or treats it as out of warranty:

Accidental damage (e.g., drops, liquid exposure)
Purchase from an unauthorized reseller
Cosmetic damage not impacting device functionality
Warranty period expiration

Consider a single-item appliance protection plan (e.g. Asurion Appliance+, Upsie) or, for a whole house, a home-warranty plan — and check whether the retailer or your credit card already added coverage before paying for a repair.

Full Google (Pixel / Nest) warranty terms & length → · Claim without a receipt → · Find your serial number →

Google (Pixel / Nest) claim FAQ

How do I file a warranty claim with Google (Pixel / Nest)?

Google Store repair portal (support.google.com/store) for Pixel; Nest via the Google Nest Hardware Warranty Center. Provide IMEI/serial + proof of purchase; if bought from a retailer, contact them first. You'll need a dated proof of purchase and the serial number.

What do I need to claim a Google (Pixel / Nest) warranty?

A dated proof of purchase, the serial and model number, and a description of the defect.

Can I claim a Google (Pixel / Nest) warranty without a receipt?

Often yes — a card statement, order email, product registration, or the serial number plus manufacture date can stand in for the receipt. See our guide on claiming without a receipt.

Does the Google (Pixel / Nest) warranty cover accidental damage?

A standard manufacturer warranty covers defects, not accidental or cosmetic damage. Consider a single-item appliance protection plan (e.g. Asurion Appliance+, Upsie) or, for a whole house, a home-warranty plan — and check whether the retailer or your credit card already added coverage before paying for a repair.

Source: support.google.com/store. General information, not legal advice — confirm the current claim process with Google (Pixel / Nest).

Never lose a warranty again

Keep every product's warranty, receipt and expiry in one place — WarrantyKeep stores each product's purchase date, receipt photo and warranty length, and reminds you before it expires.