Updated 2026-06-26

How to File a Warranty Claim With Fitbit

Compiled & reviewed by Nikolai Tsyrenov · Updated 2026-06-26 · confidence: high

A step-by-step Fitbit warranty claim: what to gather, who to contact, and what to do if you're out of warranty.

In short: support.google.com/fitbit — contact support; proof of purchase required. Have a dated proof of purchase and the serial number ready before you start.

What you'll need

A dated proof of purchase (receipt, order email, or card statement)
The product's serial number and model
A clear description of the defect — photos or video if you can
Product registration is helpful but usually not required

Steps to file your Fitbit warranty claim

Step 1. Ensure your Fitbit device is linked to your Google account and have your proof of purchase (receipt or order ID) ready.
Step 2. Visit the Google Store Help Center for Fitbit (support.google.com/fitbit/gethelp) and click 'Contact Us'.
Step 3. Select your product and issue, then choose to chat, call, or email support to explain the defect.
Step 4. Follow the representative's instructions for troubleshooting, providing details, and arranging for a replacement if your claim is approved.

Start your Fitbit claim → or call 1-877-623-4997

If your claim is denied or out of warranty

Common reasons Fitbit denies a claim or treats it as out of warranty:

Damage caused by accident, abuse, liquid exposure, or unauthorized service/modifications.
Product purchased from an unauthorized reseller or without valid proof of purchase.
Normal wear and tear, such as band discoloration, minor scratches, or battery degradation.
Failure to return the defective product as instructed by Google/Fitbit support.

Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Full Fitbit warranty terms & length → · Claim without a receipt → · Find your serial number →

Fitbit claim FAQ

How do I file a warranty claim with Fitbit?

support.google.com/fitbit — contact support; proof of purchase required. You'll need a dated proof of purchase and the serial number.

What do I need to claim a Fitbit warranty?

A dated proof of purchase, the serial and model number, and a description of the defect.

Can I claim a Fitbit warranty without a receipt?

Often yes — a card statement, order email, product registration, or the serial number plus manufacture date can stand in for the receipt. See our guide on claiming without a receipt.

Does the Fitbit warranty cover accidental damage?

A standard manufacturer warranty covers defects, not accidental or cosmetic damage. Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Source: fitbit / Google — limited warranty. General information, not legal advice — confirm the current claim process with Fitbit.

Never lose a warranty again

Keep every product's warranty, receipt and expiry in one place — WarrantyKeep stores each product's purchase date, receipt photo and warranty length, and reminds you before it expires.