Updated 2026-06-26

How to File a Warranty Claim With Craftsman

Compiled & reviewed by Nikolai Tsyrenov · Updated 2026-06-26 · confidence: high

A step-by-step Craftsman warranty claim: what to gather, who to contact, and what to do if you're out of warranty.

In short: craftsman.com/pages/warranty-information; hand-tool replacements via retailers (Lowe's/Ace) or Craftsman; proof of purchase for power tools. Have a dated proof of purchase and the serial number ready before you start.

What you'll need

A dated proof of purchase (receipt, order email, or card statement)
The product's serial number and model
A clear description of the defect — photos or video if you can
Product registration is helpful but usually not required

Steps to file your Craftsman warranty claim

Step 1. Visit craftsman.com/support/warranty and determine the specific warranty (e.g., Full Lifetime, Limited Lifetime) applicable to your product.
Step 2. Locate your original sales receipt or order confirmation, as it may be required depending on the product and warranty type.
Step 3. For many hand tools, take the defective item to any authorized Craftsman retailer (e.g., Lowe's, Ace Hardware) for exchange.
Step 4. For power tools or larger items, call 1-888-331-4569 to discuss the issue and receive instructions for repair or replacement.

Start your Craftsman claim → or call 1-888-331-4569

If your claim is denied or out of warranty

Common reasons Craftsman denies a claim or treats it as out of warranty:

Normal wear and tear on consumable parts (e.g., blades, batteries, drill bits).
Damage caused by misuse, abuse, neglect, or unauthorized repairs/modifications.
Product not covered by a specific lifetime warranty (e.g., some power tools have limited warranties).
Lack of valid proof of purchase for products requiring it (e.g., power tools with limited warranties).

Power-tool warranties are long and run through the maker's own service centers, so third-party plans are rarely worth it — contact the manufacturer first, then a local repair shop.

Full Craftsman warranty terms & length → · Claim without a receipt → · Find your serial number →

Craftsman claim FAQ

How do I file a warranty claim with Craftsman?

craftsman.com/pages/warranty-information; hand-tool replacements via retailers (Lowe's/Ace) or Craftsman; proof of purchase for power tools. You'll need a dated proof of purchase and the serial number.

What do I need to claim a Craftsman warranty?

A dated proof of purchase, the serial and model number, and a description of the defect.

Can I claim a Craftsman warranty without a receipt?

Often yes — a card statement, order email, product registration, or the serial number plus manufacture date can stand in for the receipt. See our guide on claiming without a receipt.

Does the Craftsman warranty cover accidental damage?

A standard manufacturer warranty covers defects, not accidental or cosmetic damage. Power-tool warranties are long and run through the maker's own service centers, so third-party plans are rarely worth it — contact the manufacturer first, then a local repair shop.

Source: craftsman.com — warranty information. General information, not legal advice — confirm the current claim process with Craftsman.

Never lose a warranty again

Keep every product's warranty, receipt and expiry in one place — WarrantyKeep stores each product's purchase date, receipt photo and warranty length, and reminds you before it expires.