Updated 2026-06-26

How to File a Warranty Claim With Casper

Compiled & reviewed by Nikolai Tsyrenov · Updated 2026-06-26 · confidence: high

A step-by-step Casper warranty claim: what to gather, who to contact, and what to do if you're out of warranty.

In short: casper.com — support warranty claim; proof of purchase and photos required. Have a dated proof of purchase and the serial number ready before you start.

What you'll need

A dated proof of purchase (receipt, order email, or card statement)
The product's serial number and model
A clear description of the defect — photos or video if you can
Product registration is helpful but usually not required

Steps to file your Casper warranty claim

Step 1. Gather your original proof of purchase (order number or receipt) and locate the product's law tag.
Step 2. Visit the Casper Warranty page at casper.com/warranty/ and click 'Submit a Claim' or contact customer service at 1-888-498-0003.
Step 3. Fill out the online claim form, providing a detailed description of the defect and attaching clear photos of the issue, the law tag, and your bed frame/foundation.
Step 4. Casper's team will review your claim and provide instructions for further steps, which may include additional documentation or arranging for product return/replacement.

Start your Casper claim → or call 1-888-498-0003

If your claim is denied or out of warranty

Common reasons Casper denies a claim or treats it as out of warranty:

Product used on an improper or unsupportive foundation (e.g., slatted base with gaps wider than 4 inches).
Stains, unsanitary conditions, or physical abuse to the mattress (e.g., burns, cuts, tears).
Normal softening or body impressions less than the specified tolerance (typically 1 inch for mattresses).
Lack of original proof of purchase or removal/alteration of the law tag.

Consider a single-item appliance protection plan (e.g. Asurion Appliance+, Upsie) or, for a whole house, a home-warranty plan — and check whether the retailer or your credit card already added coverage before paying for a repair.

Full Casper warranty terms & length → · Claim without a receipt → · Find your serial number →

Casper claim FAQ

How do I file a warranty claim with Casper?

casper.com — support warranty claim; proof of purchase and photos required. You'll need a dated proof of purchase and the serial number.

What do I need to claim a Casper warranty?

A dated proof of purchase, the serial and model number, and a description of the defect.

Can I claim a Casper warranty without a receipt?

Often yes — a card statement, order email, product registration, or the serial number plus manufacture date can stand in for the receipt. See our guide on claiming without a receipt.

Does the Casper warranty cover accidental damage?

A standard manufacturer warranty covers defects, not accidental or cosmetic damage. Consider a single-item appliance protection plan (e.g. Asurion Appliance+, Upsie) or, for a whole house, a home-warranty plan — and check whether the retailer or your credit card already added coverage before paying for a repair.

Source: casper.com — warranty. General information, not legal advice — confirm the current claim process with Casper.

Never lose a warranty again

Keep every product's warranty, receipt and expiry in one place — WarrantyKeep stores each product's purchase date, receipt photo and warranty length, and reminds you before it expires.