Updated 2026-07-18

How to File a Warranty Claim With Bose

Compiled & reviewed by Nikolai Tsyrenov · Updated 2026-07-18 · confidence: medium

A step-by-step Bose warranty claim: what to gather, who to contact, and what to do if you're out of warranty.

In short: support.bose.com (repair-and-replacement request) or Bose phone support; My Bose account tracks coverage. Have a dated proof of purchase and the serial number ready before you start.

What you'll need

A dated proof of purchase (receipt, order email, or card statement)
The product's serial number and model
A clear description of the defect — photos or video if you can
Product registration is helpful but usually not required

Steps to file your Bose warranty claim

Step 1. Locate the serial number (usually 17 digits near a barcode): inside the earcup of over-ear headphones, on the earbud body or under the tip of in-ear models, under the headband cushion on on-ear models, or on the bottom/back of speakers and soundbars. It's also in the Bose app under Settings > Product Info.
Step 2. Start the claim at support.bose.com (bose.com/support redirects there): use the Repair & Replacement request, support chat, or call 1-800-278-1083.
Step 3. Provide proof of purchase — Bose or its authorized service providers may require a receipt or sales invoice before performing warranty service.
Step 4. Register your product / use My Bose so the serial is on file, then follow Bose's prompted repair or replacement options.

Start your Bose claim → or call 1-800-278-1083

If your claim is denied or out of warranty

Common reasons Bose denies a claim or treats it as out of warranty:

Products not bought from Bose or a Bose-authorized dealer (Bose warns unauthorized-reseller units may be counterfeit or stolen).
Claims without a valid proof of purchase.
Damage from unauthorized repair or modification.
Misuse, accidental or cosmetic damage, and normal wear; consumables such as ear tips/cushions and batteries.

Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Full Bose warranty terms & length → · Claim without a receipt → · Find your serial number →

Bose claim FAQ

How do I file a warranty claim with Bose?

support.bose.com (repair-and-replacement request) or Bose phone support; My Bose account tracks coverage. You'll need a dated proof of purchase and the serial number.

What do I need to claim a Bose warranty?

A dated proof of purchase, the serial and model number, and a description of the defect.

Can I claim a Bose warranty without a receipt?

Often yes — a card statement, order email, product registration, or the serial number plus manufacture date can stand in for the receipt. See our guide on claiming without a receipt.

Does the Bose warranty cover accidental damage?

A standard manufacturer warranty covers defects, not accidental or cosmetic damage. Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Source: bose.com/legal/product-warranty. General information, not legal advice — confirm the current claim process with Bose.

Never lose a warranty again

Keep every product's warranty, receipt and expiry in one place — WarrantyKeep stores each product's purchase date, receipt photo and warranty length, and reminds you before it expires.