Updated 2026-06-26

How to File a Warranty Claim With Beats

Compiled & reviewed by Nikolai Tsyrenov · Updated 2026-06-26 · confidence: high

A step-by-step Beats warranty claim: what to gather, who to contact, and what to do if you're out of warranty.

In short: support.apple.com (Beats) — Apple/Authorized Service Providers; proof of purchase required. Have a dated proof of purchase and the serial number ready before you start.

What you'll need

A dated proof of purchase (receipt, order email, or card statement)
The product's serial number and model
A clear description of the defect — photos or video if you can
Product registration is helpful but usually not required

Steps to file your Beats warranty claim

Step 1. Visit the Apple Support website (support.apple.com/beats) and click 'Get Support' to start a service request.
Step 2. Provide your Beats device's serial number and have your proof of purchase readily available for verification.
Step 3. Describe the issue to an Apple Support advisor via chat or phone, and follow any troubleshooting steps they suggest.
Step 4. If service is required, follow Apple's instructions for mail-in service, carry-in service to an Apple Store, or express replacement.

Start your Beats claim → or call 1-800-275-2273

If your claim is denied or out of warranty

Common reasons Beats denies a claim or treats it as out of warranty:

Damage caused by accident, liquid contact, fire, earthquake, or other external causes.
Product that has been modified or serviced by anyone other than Apple or an authorized Apple Service Provider.
Missing or invalid proof of purchase, or product is outside the one-year limited warranty period.
Cosmetic damage, such as scratches, dents, or broken plastic on ports, that does not affect functionality.

Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Full Beats warranty terms & length → · Claim without a receipt → · Find your serial number →

Beats claim FAQ

How do I file a warranty claim with Beats?

support.apple.com (Beats) — Apple/Authorized Service Providers; proof of purchase required. You'll need a dated proof of purchase and the serial number.

What do I need to claim a Beats warranty?

A dated proof of purchase, the serial and model number, and a description of the defect.

Can I claim a Beats warranty without a receipt?

Often yes — a card statement, order email, product registration, or the serial number plus manufacture date can stand in for the receipt. See our guide on claiming without a receipt.

Does the Beats warranty cover accidental damage?

A standard manufacturer warranty covers defects, not accidental or cosmetic damage. Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Source: apple.com/legal — Beats limited warranty. General information, not legal advice — confirm the current claim process with Beats.

Never lose a warranty again

Keep every product's warranty, receipt and expiry in one place — WarrantyKeep stores each product's purchase date, receipt photo and warranty length, and reminds you before it expires.