Updated 2026-06-26

How to File a Warranty Claim With ASUS

Compiled & reviewed by Nikolai Tsyrenov · Updated 2026-06-26 · confidence: medium

A step-by-step ASUS warranty claim: what to gather, who to contact, and what to do if you're out of warranty.

In short: asus.com/support — warranty status by serial, create an RMA; proof of purchase required. Have a dated proof of purchase and the serial number ready before you start.

What you'll need

A dated proof of purchase (receipt, order email, or card statement)
The product's serial number and model
A clear description of the defect — photos or video if you can
Product registration is helpful but usually not required

Steps to file your ASUS warranty claim

Step 1. Visit the ASUS Support website (https://www.asus.com/us/support/) and use the 'Contact Us' or 'Repair Status' section.
Step 2. Perform initial troubleshooting using the online resources or by contacting technical support at 1-888-678-3688.
Step 3. If a repair is needed, create a Return Merchandise Authorization (RMA) request through the ASUS support portal, providing proof of purchase and detailed issue description.
Step 4. Package the product securely and ship it to the designated ASUS service center with the RMA number clearly marked, following all provided shipping instructions.

Start your ASUS claim → or call 1-888-678-3688

If your claim is denied or out of warranty

Common reasons ASUS denies a claim or treats it as out of warranty:

Physical damage, accidental damage, or liquid damage (user-induced damage).
Unauthorized repairs, modifications, or removal of serial number labels.
Software issues, data loss, or virus infections not covered by hardware warranty.
Lack of valid proof of purchase or expired warranty period.

Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Full ASUS warranty terms & length → · Claim without a receipt → · Find your serial number →

ASUS claim FAQ

How do I file a warranty claim with ASUS?

asus.com/support — warranty status by serial, create an RMA; proof of purchase required. You'll need a dated proof of purchase and the serial number.

What do I need to claim a ASUS warranty?

A dated proof of purchase, the serial and model number, and a description of the defect.

Can I claim a ASUS warranty without a receipt?

Often yes — a card statement, order email, product registration, or the serial number plus manufacture date can stand in for the receipt. See our guide on claiming without a receipt.

Does the ASUS warranty cover accidental damage?

A standard manufacturer warranty covers defects, not accidental or cosmetic damage. Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Source: asus.com — warranty information. General information, not legal advice — confirm the current claim process with ASUS.

Never lose a warranty again

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