Updated 2026-07-18

How to File a Warranty Claim With Apple

Compiled & reviewed by Nikolai Tsyrenov · Updated 2026-07-18 · confidence: high

A step-by-step Apple warranty claim: what to gather, who to contact, and what to do if you're out of warranty.

In short: Genius Bar (Apple Store), Apple Authorized Service Providers, or mail-in via support.apple.com (start at getsupport.apple.com). Proof of purchase required. Have a dated proof of purchase and the serial number ready before you start.

What you'll need

A dated proof of purchase (receipt, order email, or card statement)
The product's serial number and model
A clear description of the defect — photos or video if you can
Product registration is helpful but usually not required

Steps to file your Apple warranty claim

Check coverage first. go to checkcoverage.apple.com or mysupport.apple.com and sign in with your Apple Account to confirm the device is still under the one-year limited warranty or an AppleCare plan. Find the serial under Settings > General > About (iPhone/iPad), the Apple menu > About This Mac (Mac), or on the original box/receipt.
Step 2. Start the request at support.apple.com/repair, select your product (iPhone, Mac, iPad, Apple Watch, AirPods, etc.), then choose 'Get started' to describe the issue.
Pick a service option. mail-in repair, an Apple Store or Apple Authorized Service Provider (book a Genius Bar appointment), or carry-in — in-warranty repairs use only genuine Apple parts.
Step 4. Have proof of purchase ready if coverage can't be auto-verified, back up your device before sending it in, then track the repair via My Support.

Start your Apple claim → or call 1-800-275-2273

If your claim is denied or out of warranty

Common reasons Apple denies a claim or treats it as out of warranty:

Accidental damage, liquid contact, fire, or other abuse-related damage (covered only under AppleCare+, not the standard warranty).
Damage or failures from unauthorized/third-party repairs, modifications, or non-genuine parts.
Cosmetic damage (scratches, dents) and normal battery wear, unless caused by a manufacturing defect.
Devices with a removed/defaced serial number, products flagged as stolen, or counterfeit/non-Apple products.

Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Full Apple warranty terms & length → · Claim without a receipt → · Find your serial number →

Apple claim FAQ

How do I file a warranty claim with Apple?

Genius Bar (Apple Store), Apple Authorized Service Providers, or mail-in via support.apple.com (start at getsupport.apple.com). Proof of purchase required. You'll need a dated proof of purchase and the serial number.

What do I need to claim a Apple warranty?

A dated proof of purchase, the serial and model number, and a description of the defect.

Can I claim a Apple warranty without a receipt?

Often yes — a card statement, order email, product registration, or the serial number plus manufacture date can stand in for the receipt. See our guide on claiming without a receipt.

Does the Apple warranty cover accidental damage?

A standard manufacturer warranty covers defects, not accidental or cosmetic damage. Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Source: apple.com/legal/warranty + support.apple.com. General information, not legal advice — confirm the current claim process with Apple.

Never lose a warranty again

Keep every product's warranty, receipt and expiry in one place — WarrantyKeep stores each product's purchase date, receipt photo and warranty length, and reminds you before it expires.