Updated 2026-06-26

How to File a Warranty Claim With Anker

Compiled & reviewed by Nikolai Tsyrenov · Updated 2026-06-26 · confidence: medium

A step-by-step Anker warranty claim: what to gather, who to contact, and what to do if you're out of warranty.

In short: Online via anker.com/exchange ('Process a Warranty'); also [email protected] or 1-800-988-7973. Requires proof of purchase and serial/defect photos. Have a dated proof of purchase and the serial number ready before you start.

What you'll need

A dated proof of purchase (receipt, order email, or card statement)
The product's serial number and model
A clear description of the defect — photos or video if you can
Product registration is helpful but usually not required

Steps to file your Anker warranty claim

Step 1. Locate your product's model number and serial number (if applicable), and gather your proof of purchase (order ID, receipt).
Step 2. Visit the Anker support page (us.anker.com/pages/contact) and select the appropriate contact method (email or live chat).
Step 3. Fill out the contact form or start a chat, providing your product details, purchase information, and a clear description of the issue.
Step 4. Follow the instructions from the Anker support team, which may involve troubleshooting, providing photos/videos, or arranging for a return/replacement.

Start your Anker claim → or call 1-800-988-7973

If your claim is denied or out of warranty

Common reasons Anker denies a claim or treats it as out of warranty:

Lack of valid proof of purchase.
Damage from external causes, including accident, abuse, misuse, or problems with electrical power.
Unauthorized repairs, modifications, or disassembly.
Normal wear and tear, including cosmetic damage.

Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Full Anker warranty terms & length → · Claim without a receipt → · Find your serial number →

Anker claim FAQ

How do I file a warranty claim with Anker?

Online via anker.com/exchange ('Process a Warranty'); also [email protected] or 1-800-988-7973. Requires proof of purchase and serial/defect photos. You'll need a dated proof of purchase and the serial number.

What do I need to claim a Anker warranty?

A dated proof of purchase, the serial and model number, and a description of the defect.

Can I claim a Anker warranty without a receipt?

Often yes — a card statement, order email, product registration, or the serial number plus manufacture date can stand in for the receipt. See our guide on claiming without a receipt.

Does the Anker warranty cover accidental damage?

A standard manufacturer warranty covers defects, not accidental or cosmetic damage. Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Source: service.anker.com — warranty policy. General information, not legal advice — confirm the current claim process with Anker.

Never lose a warranty again

Keep every product's warranty, receipt and expiry in one place — WarrantyKeep stores each product's purchase date, receipt photo and warranty length, and reminds you before it expires.