Updated 2026-06-26

How to File a Warranty Claim With Acer

Compiled & reviewed by Nikolai Tsyrenov · Updated 2026-06-26 · confidence: high

A step-by-step Acer warranty claim: what to gather, who to contact, and what to do if you're out of warranty.

In short: acer.com/support — check warranty by serial/SNID and create a repair; proof of purchase may be required. Have a dated proof of purchase and the serial number ready before you start.

What you'll need

A dated proof of purchase (receipt, order email, or card statement)
The product's serial number and model
A clear description of the defect — photos or video if you can
Product registration is helpful but usually not required

Steps to file your Acer warranty claim

Step 1. Visit the Acer Support website (https://www.acer.com/us-en/support) and register your product if you haven't already.
Step 2. Contact Acer Technical Support at 1-866-695-2237 to describe the issue and receive troubleshooting guidance.
Step 3. If a repair is necessary, obtain a Return Merchandise Authorization (RMA) number from Acer support and detailed shipping instructions.
Step 4. Securely package the product, include the RMA number, and ship it to the specified Acer service center, ensuring all personal data is backed up.

Start your Acer claim → or call 1-866-695-2237

If your claim is denied or out of warranty

Common reasons Acer denies a claim or treats it as out of warranty:

Physical damage, accidental damage, or liquid damage (user-induced damage).
Unauthorized repairs, modifications, or removal of serial number labels.
Software issues, data loss, or virus infections not covered by hardware warranty.
Lack of valid proof of purchase or expired warranty period.

Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Full Acer warranty terms & length → · Claim without a receipt → · Find your serial number →

Acer claim FAQ

How do I file a warranty claim with Acer?

acer.com/support — check warranty by serial/SNID and create a repair; proof of purchase may be required. You'll need a dated proof of purchase and the serial number.

What do I need to claim a Acer warranty?

A dated proof of purchase, the serial and model number, and a description of the defect.

Can I claim a Acer warranty without a receipt?

Often yes — a card statement, order email, product registration, or the serial number plus manufacture date can stand in for the receipt. See our guide on claiming without a receipt.

Does the Acer warranty cover accidental damage?

A standard manufacturer warranty covers defects, not accidental or cosmetic damage. Third-party protection plans (Asurion, Upsie, SquareTrade) or your credit card's purchase protection may still cover a repair or replacement — check those before paying out of pocket.

Source: acer.com — warranty. General information, not legal advice — confirm the current claim process with Acer.

Never lose a warranty again

Keep every product's warranty, receipt and expiry in one place — WarrantyKeep stores each product's purchase date, receipt photo and warranty length, and reminds you before it expires.